Sending charges will be added upon checking out the Shopping Cart.
Following charges apply:
Inside the Netherlands: free shipping!
Inside E.U: from 7,50 €
Rest of the world: from 29 €
Delivery time inside the Netherlands is 2-3 days, for Europe between 3-7 days and for the rest of the world 4-9 days. Delivery time can take longer due to factors we cannot control, such as local strikes, natural disasters, war, etc.
You may exchange or return products within 10 days. Please send us an e-mail if you wish to do so.
Exchanging articles are on customer’s own expenses; sending costs from customer back to our warehouse + the new shipping costs to the customer (6,50€ Netherlands, 7,50€ rest E.U, 29€ rest of the world- by banktransfer, see contact details).
Returning articles; return shipping costs are customers own costs. Refund of the article(s) will be done when article has been received without any damage. Refunded will be the price paid by customer minus our sending costs (6,50€ Netherlands, 7,50€ rest E.U., 29€ rest of the world).
Photos of products on our website can differ slightly in color from the real colors, because of screen resolution.
While we endeavor to ensure all garments are sized correctly, a guarantee cannot be given that products meet the desired size.
Customers accept 10% tolerance in color and size of all articles upon placing an order.
All products are handmade, there is a possibility that for example a color pattern or weaving line is not exactly the same as on the photo(s) on this site. This fact is accepted upon ordering/buying.
If ordered goods are somehow out of stock, we will inform the customer a.s.a.p. per email or phone. In this case we offer 3 solutions of which the customer is free to choose;
Obtaining other article(s) instead of the missing article(s)
Wait until later delivery of the missing article(s)
Refund of the missing article(s)
If a product is faulty according to you, you can make reclamation per e-mail within 7 days after receiving the product, with photo proof. Later reclamations are not accepted.
If a reclamation is accepted, we solve the matter in the form of exchanging with other articles (no refunding).
In case of any dispute, the Dutch Law is applicable. The judge of Hoofddorp will be appointed to acknowledge the dispute.